CEO uses video conferencing for online town hall with membersFerranto Marcia Ferranto, CEO of the National Court Reporters Association, acknowledges her group's membership consists of tough, unhappy people—for good reason. "Their profession is being taken over by electronics, and these folks are the human component of court reporting," Ferranto told CEO Update. Ferranto joined NCRA in October 2017 to bring change to the roughly century-old organization as the profession faces an uncertain future. One of her most recent initiatives was the launch of an online town hall where the group's 15,000 members could hear directly from their CEO, which didn't happen often in the… Read More